·  Experienced web-based developer and content production administrator and analyst

·  Excellent technical task/project management skills in an operational environment

·  Strong client/customer service, communication, and time management skills

·  Excellent writing, editing, critical thinking, problem solving, and research skills

·  Effective listener, self starter, quick learner with demonstrated initiative

 

 

Pragmatics, Inc. August 2009  — Present

Reston, VAFull Time 40 Hours/Week

 

Web Developer (December 2012 — Present)

Technical consultant, web developer, and product support administrator supporting the Federal Deposit Insurance Corporation (FDIC) — 

·              Providing Adobe CQ5/AEM Web Content Management System (WCMS) development support through custom template and component design/creation/updates/improvements using JSP, Javascript, HTML, and CSS – including responsive web design implementation and Section 508/accessibility compliance

·              Researching, suggesting, and incorporating improvements to current CQ5/AEM implementation

·              Participating in version upgrades and content migration within strict project schedules

·              Providing CQ5/AEM administration support for system configuration, user access control, workflow setup/modifications, and user support

·              Advising on technical questions regarding CQ5/AEM capabilities and limitations

·              Maintaining SharePoint sites and making improvements; user access control; create new content – lists, document libraries, pages

 

Third-Tier Product Support Administrator (May 2012 — December 2012)

Technical consultant and product support administrator supporting the Federal Deposit Insurance Corporation (FDIC) — 

·              Performing administrative tasks in support of third-party tools, including HP Quality Center, Rational Requisite Pro, WebFocus, and Inquisite - tasks include user access control, environment setup, script debugging, and user assistance

·              Troubleshooting and incident/problem response

·              Technical support liaison with external vendors (e.g., HP, IBM, Allegiance)

·              Participating in version upgrades and data migration within strict project schedules

 

Operations Lead/Web Developer (August 2009 — May 2012)

Technical consultant and web development operations lead supporting the Federal Deposit Insurance Corporation (FDIC) — 

·              Overseeing the daily operations of web content publication/management for the FDIC's public-facing and intranet web sites

·              Content production (e.g., HTML/CSS/JS/XML coding, data format conversion, data migration, quality control/assurance) according to established standards and Section 508/accessibility guidelines

·              Consulting and advising government clients on web content publication methods and practices

·              Staffing resource scheduling and monitoring to ensure adequate staff presence, task delegation, content quality control, and late-breaking events

·              Maintaining confidentiality and integrity of sensitive regulatory actions

·              Troubleshooting and incident/problem response

·              Authoring and editing standard operating procedures

·              Automated survey design and authoring

·              Technical resource management/administration (e.g., Google Search Appliances, SharePoint)

·              Preparation and delivery of briefings and reports to government and contractor leads

·              Training and mentoring new contract staff

·              Technical support liaison with vendors (e.g., Google, GovDelivery, Inquisite)

·              Application of ITIL® Service Management Practices

 

Martha’s Vineyard Fiber Farm (fiberfarm.com)June 2009 — August 2009

Web DeveloperPart Time 20 Hours/Week

Freelance web development —

 

·              Administration of web content management application system (WordPress), presentation design, system upgrades and enhancements

·              Design modifications consistent with defined theme

·              Plug-in and third-party software integration (e.g., advertising enhancements, integration of blog entries with Twitter, Google Analytics, Google Feedburner)

·              Graphics design and adaptation

 

 

Advanced Radiology February 2007 — August 2007

Payment Coordinator, Department AssistantFull Time 40 Hours/Week

Baltimore, MD

 

·              Processed large volumes of insurance and patient payments within company payment software application

·              Assisted with training of new employees on department procedures and software

·              Coordinated mailing of all medical reports from imaging centers in and around the Baltimore area, averaging 1,500–3,000 daily

·              Worked within patient database, complying with regulations regarding patient confidentiality and information security

 

 

CoStar GroupOctober 2006 — February 2007

Research AssociateFull Time 40 Hours/Week

White Marsh, MD

 

·              Intensive out-bound telephone and written communication with a variety of clients ranging from top executives to receptionists

·              Demonstrated knowledge of the commercial real estate market and its related terms

·              Created and maintained facility and market records in a complex and extensive database in a fast-paced production environment

·              Participated in advancing the company goals through proactive research and promotion of the company to new contacts

 

 

Master of Science, Interactive Media (First Class Honours)

University College Cork, Cork, Ireland (December 2008)

 

Bachelor of Science, English (Summa Cum Laude)

Towson University, Towson, MD (May 2006)

 

Applications, Languages, & Operating Systems

Adobe (e.g., Dreamweaver, Photoshop, Premier, AEM/CQ5), SharePoint, Inquisite Survey Builder, HP Quality Center, Rational Requisite Pro, WebFocus, Google Search Appliance, MS Office Suite, WordPress, Textpattern, D/X/HTML/HML5, CSS, Bootstrap, JavaScript, JQuery, PHP, AJAX, MySQL, ActionScript, LaTex, XAMPP, Microsoft Windows, Apple OS X

 

ITIL® V3 Foundation Certification

 

Adobe CQ 5.5 Developer Training